Bespoke Suits FAQs - Your Questions Answered
Explore our comprehensive guide to frequently asked questions about ordering bespoke suits online at Empire Outlet.
Discover how the process works, learn about measurement guidance, understand our perfect fit guarantee, and find answers to common queries about customization options, fabric choices, production times, and more.
If you're considering investing in a tailored suit crafted to your exact specifications, our FAQs will provide the clarity and assurance you need to make an informed decision.
Bespoke Tweed Suits
How does the process of ordering a bespoke suit online work?
Ordering a bespoke suit online typically involves selecting your fabric, providing your measurements, and choosing any customisations you desire. Once you've completed these steps, your suit will be expertly crafted to your specifications.
How do I provide my measurements for a bespoke suit?
You can provide your measurements by following our detailed measurement guide, which includes step-by-step instructions on how to accurately measure yourself. Alternatively, you can visit a tailor to have your measurements taken professionally.
What if my bespoke suit doesn't fit perfectly?
We offer a perfect fit guarantee on all our bespoke suits. If your suit doesn't fit as expected, simply contact our customer service team, and we'll arrange for alterations or a remake free of charge.
Can I customize details such as buttons, lining, and lapel style on my bespoke suit?
Absolutely! We offer a wide range of customization options to ensure your suit reflects your personal style. From choosing the type of buttons to selecting the lining fabric and lapel style, you have full control over the design details of your suit.
Shipping & Delivery
How long does it take to receive my bespoke suit after placing an order?
Typically, it takes 4-6 weeks for your bespoke suit to be crafted and delivered to your doorstep. Please note that this timeframe may vary depending on the complexity of your customization and our current workload.
Do you offer expedited shipping options for bespoke suits?
Yes, we offer expedited shipping options for an additional fee. If you need your suit sooner, please contact our customer service team, and we will do our best to accommodate your request.
What shipping carriers do you use for delivering bespoke suits?
We primarily use reputable shipping carriers such as Royal Mail and DHL for delivering our bespoke suits. You can track your package using the tracking number provided once your order is dispatched.
Do you provide international shipping for bespoke suits?
Yes, we offer international shipping for our bespoke suits to most countries worldwide. However, shipping times and fees may vary depending on your location. Please contact us for more information regarding international shipping options.
What should I do if my bespoke suit is delayed or lost during shipping?
In the rare event that your bespoke suit is delayed or lost during shipping, please reach out to our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive your suit as soon as possible.
Do you provide tracking information for bespoke suit orders?
Yes, we provide tracking information for all bespoke suit orders. Once your order is dispatched, you will receive an email with tracking details so you can monitor the status of your delivery.
Import Duties & Customs Charges
Our Tweed Suits are expertly tailored and produced in China, and sent directly from our tailors to your delivery address.
DHL (or the applicable courier) may charge you customs, import or VAT fees upon delivery in cases where it is applicable. You will be responsible to pay them directly. We are unable to confirm an exact charge for duties and customs fees, so we recommend checking with your local customs authority.
Paying any duties or fees is the customers responsibility in all cases so it's important to consider this potential extra charge for the country of delivery before placing your order with us.
Order Changes
Can I make changes to my bespoke suit order after it has been placed?
Once your bespoke suit order has been placed, changes may be possible within a certain timeframe. However, please note that any changes may affect the production timeline and additional charges may apply for significant modifications.
Can I change the shipping address after placing my order for a bespoke suit?
If you need to change the shipping address for your bespoke suit order, please contact our customer service team as soon as possible. We will do our best to update the shipping details for you, but please note that changes may not be possible if the order has already been dispatched.
Emails & Notifications
Will I receive a confirmation email that my payment has been received and product(s) shipped?
Yes, you will receive an email notifying you of confirmation of your order. Tracking information is available once your bespoke tweed suit has been
I placed an order but I didn't get a confirmation email... What's going on?
Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email has been sent there. If there is still no confirmation email, please contact us through our Contact Us form.
Damaged Items / Product Care
How do I care for my bespoke suit to ensure its longevity?
Proper care and maintenance are essential for preserving the quality and lifespan of your bespoke suit. We recommend dry cleaning your suit only when necessary, storing it in a breathable garment bag, and avoiding excessive exposure to sunlight and moisture.
What should I do if my bespoke suit arrives damaged or with quality issues?
If your bespoke suit arrives damaged or with quality issues, please contact our customer service team as soon as possible. We will arrange for a replacement or refund under our Perfect Fit Guarantee, as part of our commitment to your satisfaction.
Can I wash my bespoke suit at home, or is dry cleaning recommended?
We recommend dry cleaning your bespoke suit to preserve its quality and appearance. Professional dry cleaning ensures that delicate fabrics and intricate details are treated with care, helping to maintain the integrity of your suit over time. Avoid washing your suit at home, as this may cause shrinkage or damage to the fabric.